Well my family’s curse of bad luck continues…
I was in the Metrocentre at Gateshead getting a new watch battery, when I passed Florida Print. £18 per A2 print, so I thought I’d run back to the van and get my USB stick which had some photos on. I took it back in and they said 2 hours to get the 5 prints done.
So 2 hours of mooching about the Metrocentre and I returned to find my new prints which, I thought they looked a little blue, but nevertheless couldn’t wait to get them back to the van.
Later that evening I checked them over with my glasses on to find that they all had significant banding. Banding is horizontal lines which are usually indicative of a broken print head. I was disappointed but never mind, I hadn’t left yet, so I took them back the next day. They were going to reprint, but they told me that it would be Wednesday before they could do so as the machine was broken and could not be repaired til then.
Too late I replied, I have to be in Southport by Wednesday night so I’ll just take a refund if you don’t mind.
Oh we aren’t authorised to give refunds they say. OK no problem, I’ll wait til Monday and your boss can ring me.
The boss Anne Dobie does ring me and says no problem we can re-print them all for you. I explain sorry, not going to be there as I have to go south so can you just refund me please. She says no, we have to reprint them as that’s our policy. I said well given the situation can you not refund?
She then said no because they aren’t that bad, and you may have used them for their intended purpose overnight?
I was flabbergasted! First they are faulty and we’ll reprint, then they aren’t that bad, then…you may have used them lol
I checked with ConsumerDirect who indeed said they have to give you a refund if that’s what you want. I didn’t have a problem with reprints, it’s just it would cost me a fortune to have them posted out to somewhere, or drive back to the north to get them.
So I rang Mrs Dobie back, explained the situation again, and said I would have to write to her formally whereupon if she refused to give me a refund, I would take the matter to the small claims court. She said I’ve dealt with Trading Standards before so I’m not worried.
So, I have to write to her, I have to go to small claims, I have to wait God knows how long before I can get my money back. The curse of my family strikes again lol Is anyone else in the world this unlucky?





















